Customer Service

School Bus Merchandise Customer Service Our Customer Service can be reached at 801-451-7756 during business hours of 9:00 a.m. – 4:00 p.m. Mountain Standard Time. If you reach the team outside business hours you can leave a message that will be responded to the following business day. You may also contact the Customer Service Team via email, sales@schoolbusmerchandise.com. Rush Orders For same day shipment, orders must be received by 12:00 p.m. Mountain Time as in depending if the item is in stock. Additional freight charges apply for shipping methods other than UPS Ground or USPS first-class mail and will be charged at their respective rates. Back Orders If for some reason any item on your order is temporarily out of stock, we will back order that item for you and ship the available merchandise you’ve ordered immediately. Please save your packing slip as a receipt. Back-ordered items will be shipped as soon as they arrive at our warehouse. Additional shipping may be required. Custom Orders Customized, special event or additional products are available at minimum quantities. Please contact Jared 801-451-7756 or via email at jared@schoolbusmerchandise.com for assistance. Please allow 3 to 4 weeks for customized order delivery. Standard Delivery All in stock orders will ship within 48 hours of receipt. Out-of-stock items will usually ship within 2 to 4 weeks. Standard delivery method is UPS Ground or USPS unless otherwise specified on the order. Other freight services including overnight, second-day, and third-day are available upon request at their respective rates. Please allow 3 to 7 business days for standard delivery once the item is shipped, not ordered. Sales Tax Prices shown in School Bus Merchandise Store do not include sales tax. Sales tax will be calculated at time of shipment and added to your invoice. Currently we are required to charge sales tax in the State of Utah only. International Orders International orders are subject to a $15.00 U.S. dollar document preparation fee in addition to actual freight charges which are determined by weight and method of shipment. All orders are shipped via air freight unless otherwise specified. In addition to actual freight charges, international orders can be subject to duties and taxes which are the responsibility of the recipient. All requests for international shipments should include the recipient’s phone and fax number, country and city codes. International orders will be held until the order can be shipped complete unless otherwise specified. Perishable Items Perishable items require special shipping and handling during the months of April through October. Please expect an additional perishable fee of $ 6.95 per unit. Returns We accept defective or damaged merchandise for return. The School Bus Merchandise Customer Service Team will issue Return Merchandise Authorization numbers (RMA #’s) for returns. If the defective merchandise cannot be replaced, we will promptly credit your account. If the merchandise is damaged in shipment, please notify the carrier and be sure to get a signed delivery receipt from your local carrier. We will charge a 10% restocking fee on all returns that are not defective or damaged. Returns must be sent via UPS and must have the RMA# clearly marked on the outside of package. Returns must be made within 15 days. Credits may take up to 6 weeks to process.

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